SMB IT Services Maintenance Packages

Minimize downtime and get the assurance that critical IT services and equipment are proactively maintained, secured and optimized without worrying about the cost of billable support hours. Globix Technology prides itself in delivering premium support at a reasonable cost to clients.

  • Asset Management

  • Budgeting, planning and purchasing new services and equipment at competitive pricing

  • IT Services survey and design of a comprehensive network diagram

  • Ensure completion of onsite and offsite backups and routine testing of restore integrity

  • Documentation of all IT related services including user policies

  • Routine weekend maintenance of IT Systems

  • Handle all vendor negotiations, application licensing, service provider contracts and equipment support warranties
  • Friendly and courteous certified support technicians that communicate in plain English
  • New employee IT configuration and workstation set up
  • Resolve all IT support incidents
  • Deployment of new IT services, peripherals, upgrades, software and hardware
  • Email, communication and collaboration services support and implementation
  • Helpdesk email and phone support for staff to communicate directly with technicians
  • Network monitoring and alerts

SMB Silver Maintenance

$2,500quarterly
  • Office Staff of up to 10
Learn More!

SMB Silver Maintenance

$2,500
  • Quarterly
  • Office Staff of up to 10
  • (+250 per additional staff
    member over 10)
  • Discounted Onsite Support*
  • Additional On-Site Support Hours can be purchased at a discounted rate of $60 per hour
  • 60 Hour Remote Support**
  • Additional Remote ‘Office Hours’ Support can be purchased at discounted block rate of $1000/20 hours
  • Unlimited Remote Maintenance†
Contact Us

SMB Gold Maintenance

$5,000
  • Quarterly
  • Office Staff of up to 20
  • (+250 per additional staff member over 20)
  • Discounted Onsite Support*
  • Additional On-Site Support Hours can be purchased at a discounted rate of $50 per hour
  • 120 Hour Remote Support**
  • Additional Remote ‘Office Hours’ Support can be purchased at discounted block rate of $800/20 hours
  • Unlimited Remote Maintenance†
Contact Us

SMB Platinum Maintenance

$10,000
  • Quarterly
  • Office Staff of up to 40+
  • (+250 per additional staff
    member over 40)
  • Discounted Onsite Support*
  • Additional On-Site Support Hours can be purchased at a discounted rate of $40 per hour
  • 240 Hour Remote Support**
  • Additional Remote ‘Office Hours’ Support can be purchased at discounted block rate of $600/20 hours
  • Unlimited Remote Maintenance†
Contact Us

Onsite Support can be based on a static or dynamic schedule. Unlimited Remote Support assures proactive maintenance and competent resolution of IT incidents. Non-critical incident response time is up to 4HR. Critical incident response time is up to 1HR.

Client can schedule additional on-site and remote office hour support if client requires regularly scheduled on-site presence support or assured pricing for an office relocation or large project implementation.

60 or more scheduled on-site support hours per quarter entitles client to unlimited remote office hour support (each plan includes unlimited nights and weekends remote maintenance and support requests).

*Estimated onsite support hours to cover incidents, maintenance, installations and upgrades which cannot be performed through remote access. **Estimated support hours included to handle all incidents, upgrades and special requests. †Unlimited routine proactive maintenance of all IT systems performed on nights and weekends.