Globix Technology will ensure that all computers abide by desktop standards to help minimize support and downtime. All software updates, hotfixes and security updates are tested and kept current to maintain compatibility and security. Globix Technology gives you the option to deploy a Helpdesk Portal for staff to open support tickets and incident tracking. Resolution of Tier I-III can be handled onsite, over the phone or through remote assistance based on your preference.
Have an IT point person on staff (super user)? Globix Technology will create support documentation and provide guidance to a super user that can properly respond to common Tier 1 level problems thereby reducing support costs and downtime. Tier II-III level incidents should always be addressed by an IT Professional. Globix Technology provides expert support for all Microsoft Windows and Apple Mac OS systems and offers packaged support pricing that includes monitoring, alert email notification and weekend maintenance of all IT systems.
Set up a consultation with Globix Technology and learn if your business is where it should be.