HELP DESK

Globix Technology will implement an effective Service Desk to provide a single point of entry to handle all IT service requests. An effective Service Desk is essential for; increased productivity as a result of providing quick, efficient service and avoiding repeat issues; reduced ramp-up time for new employees; future improvements to IT services based on end user feedback; reduction of internal stress factors thereby improving operational processes.

Included with maintenance contract:

• Company based domain support email monitored 24×7
• 24×7 phone and remote support
• ASAP or minimum 1HR response time for critical support
• Minimum 4HR response time for non-critical support
• Optional IT service incident Service Desk ticketing system
• Proactive resolution from network monitoring and reported incidents
• Professional, experienced, courteous and perfect English speaking technicians

Set up a consultation with Globix Technology and learn if your business is where it should be.